Last updated: August 2026
This case study shows how a city government used The Five Behaviours to address two of the most common team challenges – trust and conflict – and build a genuinely cohesive, high-performing team from the ground up.
“Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.”
– Patrick Lencioni
The Five Behaviours of a Cohesive Team has a simple goal:
To create a learning experience that helps individuals and organisations reveal what it takes to build a truly cohesive and effective team in the most approachable, competent, and effective way possible.
Powered by Everything DiSC, the profiles help participants understand their own DiSC styles. Bringing together everyone’s personalities and preferences to form a cohesive, productive team takes work, but the payoff can be huge- for individuals, the team, and the organisation.
A productive, high functioning team:
- Makes better, faster decision
- Taps into the skills and opinions of all members
- Avoids wasting time and energy on politics, confusion, and destructive conflict
- Avoids wasting time talking about the wrong issues, and revisiting the same topics over and over again because of the lack of buy-in
- Creates a competitive advantage
- is more fun to be on!
Now The Five Behaviours of a Cohesive Team has been used to mold and transform a city government into a cohesive team. With Trust and Conflict being identified as the the two most problematic, foundational behaviours, the case study gives an overview of the process required for helping individuals in a team to work with different personalities and behaviours to achieve better results.
Five Behaviours Case Study- Team Evolution in the Public Sector
Ready to explore what The Five Behaviours could do for your team? Whether you’re looking to run a team session, develop internal facilitators, or simply find out more, we’d love to help.
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